Diseño de un sistema de gestión administrativa para la Asociación de Producción Textil “Churay” Riobamba-Ecuador

Abstract

The objective of the study was to redesign processes in the administrative area in order to optimize resources and use them appropriately for the rapid assistance of technicians based on their planning. In this study, a survey was applied to collect the required information, which was addressed to the technical area staff and an interview applied to the manager of the administrative-financial area, in addition, the data obtained was verified. In the situational diagnosis, the process file was implemented, which detailed each one of the deficient activities identified for the redesign with the information provided and investigated in the area. The redesign development focused on the stages of the SAMME model which is used to get solutions to the problem, the selection of the processes focused on recognizing which ones need to be improved in benefit of internal and external clients. With the chosen processes, we proceeded to document the information as it is proposed, that is to say, it is detailed how it currently works to add the required activities. In the improvement stage, alternatives were proposed so that the activities can be carried out effectively, presented in the activity file, process file, flow charts and indicator file. Finally, the evaluation stage where the impact that the improvement has produced was measured along with the standardization process, managing the steps for the implementation in the agency. Finally, it was concluded that there is saturation and little control of the processes that affected the fulfillment of the activities along with a deficient use of resources, so that the application of the redesign is recommended in order to optimize resources and involve all the staff to improve the institutional processes.