Diseño de un sistema de gestión administrativa para la Asociación de Producción Textil “Churay” Riobamba-Ecuador

Abstract

The present study aims to design an administrative management system for the Textile Production Association "Churay" Riobamba-Ecuador, in order to share administrative tools that help improve its performance internally and externally. To do this, a survey was applied to the members and an interview that was applied directly to the legal representative of the association, in which 100% of the respondents agree that it is necessary the implementation of an administrative management system. In addition, the analysis of the SWOT matrix was carried out to know the current situation of the association, where it was possible to detect that the association lacks of a mission or a vision. Another deficiency found is the lack of strategic planning, in which short and long-term objectives can be defined, as well as a manual of functions and a structural organization chart, which are necessary to carry out their functions. Based on the weaknesses mentioned before, it was concluded that the association has been managed empirically and that due to the absence of administrative tools, administrators, members and collaborators have not developed their activities effectively. Therefore, this proposal contains the organizational culture, structural and functional charts and the Balanced Scorecard matrix where the objectives and strategies that are expected to be achieved are detailed. It is recommended to implement the proposed administrative management system to improve the performance of the association both in the administrative and productive areas.