Creación del departamento de talento humano para la Cooperativa de Ahorro y Crédito Crecer Wiñari Ltda

Abstract

The present investigation called creation of the human resources department for the Cooperativa de Ahorro y Crédito Crecer Wiñari Limitada is aimed to strengthen the process of recruitment, selection, performance evaluation, motivation and training of the employees to ensure the achievement of the objectives and improve the administrative management. The development of the research was based on the methods: inductive, deductive, analytical, applying surveys to the staff and managers to carry out the SWOT matrix. The lack of the human resources department means that its own functions are loaded in different areas, the reason why efficiency in some departments has decreased as they are overloaded with work so that the people that deals with these parameters lack the knowledge to do a proper job causing an inefficient service to clients. For the research, the company was provided with an instrument with all the necessary requirements to implement the human resources department. This will serve as a guide to organize the activities, improving the effectiveness of processes, allowing the company to achieve its corporate philosophy. Also a constant redesign of the necessary processes and procedures according to the requirements of the institution is needed. It is recommended to implement the Human Resources Department due to trained and efficient personnel is essential for the proper performance of the institution.