Diseño de un sistema de gestión de la calidad (ISO 9001:2015) para el laboratorio de curtiembre de la Escuela Superior Politécnica de Chimborazo.

Abstract

The objective of the research was to design a Quality Management System based on the ISO 9001: 2015 standard, applied to the area of the Tanning Laboratory of the Chimborazo Polytechnic School, it was based on the criteria of the ISO 9001: 2015 standard, the It constitutes a tool that the entire organization of goods and / or services must use to carry out its activities in compliance with quality standards. An initial diagnosis of the performance of quality management within the laboratory was developed, for which an internal documentary audit of the managed system was carried out, using the criteria of the ISO 9001: 2015 standard. The statistical analysis applied in this research was descriptive therefore, the application of an experimental design was not necessary. As a result of the execution of the audit, the identification of non-conformities to the criteria of the reference standards was generated, thus achieving the structuring and design proposal of the documentation that remedies said non-compliance. The records and other documentation that will act as a means of support for the documented information that will later be generated by the organization were created. In addition, three Key Performance Indicators (KPIs) were identified with their calculation formula. It is concluded that there is a direct relationship between good laboratory management and the quality of the educational service. The development of the Quality Management System based on the ISO 9001: 2015 standard is recommended for the subsequent certification of the Tannery Laboratory, as it will allow the standardization of activities and processes, so that in this way human resources are optimized.