Metodología para la Implementación de las Normas Iso 9001 – 2000 en el Servicio Ecuatoriano de Capacitación Profesional SECAP en la Ciudad de Riobamba.

Abstract

The present document mainly deals with proposing an ordered guide of what represents the METHODOLOGY FOR THE DEVELOPMENT AND IMPLEMENTATION OF THE NORMS ISO 9001-2000 in the ECUADORIAN SERVICE OF PROFESSIONAL TRAINING “SECAP”, permitting to obtain a global vision of the key processes and parameters involved in the development of training courses to adopt a Quality Management System within the organization. Through a general investigation and meetings with the management and center personnel, the diagnosis of the actual situation is carried out to identify governing processes, operation and support abilities, establishing the interaction among them in a process map. Moreover, the SECAP capacity in accomplishing the requirements of the Norm ISO 9001 in the questionnaire carried out to the training center leader is determined. With the system development, the enterprise structure is improved through standardization, control and continuous process improvement based on the survey Manual, Politics and Quality Objectives, Procedures, Instructions, Formats and applicable Records, important factors in the Quality System Coordination. As a result of the methodology application established in ISO 9001, the processes of the enterprise are documented, normalized and standardized, formalizing organizational policies, responsibilities and the necessary resources contributing to the client satisfaction, according to the norm.