Gestión estratégica para mejorar el ámbito laboral del Departamento de Talento Humano, de la Cooperativa de Ahorro y Crédito Ñaupa Kausay Ltda. del cantón Colta, provincia de Chimborazo

Abstract

The present research work was conducted in the Cooperative of Saving and Credit Ñaupa Kausay, collecting recurring information from the Human Talent Department, with the aim of designing the strategic management for the improvement in the work environment of the human talent department. The results found by field research applied to the human talent department of cooperative showed that all policies and functions satisfy to the internal clients for the performance of functions, but without a manual and strategy management. Thus the research work was directed to a strategic management model of the cooperative, by analyzing the surveys made to the collaborators, the handling of strategic management may be perceived that will improve the achievement, it was also possible to determine that the work environment is not adequate, generating unproductivity, for this reason the colleagues are aware and willing to organize activities to improve the work environment. It was concluded that the human factor, the fundamental axis of any production process, will feel supported by the continuous improvement that will be determined on the analysis of competencies for the department and it is recommended to hold constant meetings, at the level of front-line functions, in such a way that from these meetings it is permitted to determine the performance measurement parameters for each department of the cooperative.