Diseño del manual de procedimientos para la Dirección de Gestión Administrativa del Gobierno Autónomo Descentralizado de la provincia de Chimborazo

Abstract

The present study called design of a procedures manual for the Direction of Administrative Management of GADPCH, located in the city of Riobamba, aims to achieve the adequate performance of the employees, improving the processes and procedures that are being developed regularly. As for the methodological part of the research, the deductive and inductive method was used, the techniques and instruments used were observation, surveys and interviews, which helped to collect true information for the development of the proposal. Through the surveys, it was determined that 60% of the staff is not aware of the existence of a procedures manual, with consequences such as: the execution of work in an empirical manner, lack of knowledge of functions, bottlenecks, stagnation of processes, etc. The proposal is based on the elaboration of the map of processes, procedures manual, procedure and deadlines sheet and the flow charts for each process of the administrative management, through which management improvements are sought. In conclusion, the elaboration of the procedures manual will help the staff to have a management tool that allows them to execute their activities in an efficient and effective way, thus fulfilling the objectives set. Finally, it was suggested that the design may be adaptable to changes in accordance with the needs that may arise in the future as a result of the institution's dependence.