Diseño de un manual de gestión por procesos, para el Gobierno Autónomo Descentralizado Parroquial Rural de Cebadas del cantón Guamote, provincia de Chimborazo

Abstract

This research, Design of a Process Management Manual for the Decentralized Rural Parish Government of Cebadas in Guamote Canton, Province of Chimborazo, in order to facilitate and improve processes management. Surveys were applied to employees and the interview to managers were carried out to obtain the necessary information for the development of the research work. In addition, a SWOT (Strengths, weaknesses, Opportunities, and Treats) was carried out, where it was determined that the activities in the rural parish institution do not have a practical guide that allows for the coherent and conceted integration of execution of activities in an efficient and timely manner, while at the same time contributing to the achievement of the established objectives. To develop this work, it was necessary to use procedures focused on the design of a management manual through the use of competencies and attributions granted to the GAD´s (Decentralized Autonomous Government) rural parishes and what is established in the Organic Code of Territorial Organization, allowing to focus on relevant aspects and guidance for a better functioning of the institution and to provide a quality service to the population. It has been concluded that the process management manual is a tool which sets out the activities to be carried out in each area of rural parish ADM, creating synergies between the autorities to achieve their objectives. It is recommended that the proposal be implemented and applied in a manner that will help strengthen and fulfill the objectives to guide the autorities in the use of policies, rules and regulations as governed by Ecuadorian rules.