Análisis de la desconcentración de la prestación de servicios de Agua Potable y Alcantarillado de la Municipalidad de Riobamba

Abstract

For the municipality of Riobamba, the creation of the Municipal Company of Drinking water and Sewer system is one of the challenges of the administrative effectiveness and civic participation of the community of the canton Riobamba, since the water is one of the most valuable natural resources that possesses. The current Company of Drinking water and Sewer system, take the initials EMAPAR, the same one that stops their operation is based at the moment on the Law of Municipal Régime and the Ordinance of creation of the same one. The Company has restrictions regarding the efficiency, for not existing Manual of Procedures in any area; they don't exist instructive, most of the personnel doesn't have experience in the activity. There is not a good attention to the user in times, since the requirements are treated bureaucratically. The action strategies that it should undertake the Company in the construction of Indicators of Administration should be by means of: Training processes continue. Developing a managerial organizational culture. By means of a control of flights of drinking water in the distribution system and conduction. Increasing the covering of the services of drinking water and sewer system to the neighborhoods that lack this service. Accepting experienced personnel that knows the activity, with good will of service to the company and the community that he/she has all the tools, teams and necessary materials, so that in the working regulation schedule the yield is measured, to compare with the acceptable standards. 4The operational goals and the activities should be evaluated in continuous form until arriving to the wanted Indicator of Administration. The profile of the instrument adores of the Indicators of Administration should be: A professional of the area related with the indicator. A professional in Human resources. Or a specially noted commission for this end and constituted by officials belonging to different dependences who will maintain the balance of the trials to evaluate.