Diseño de un manual de normas y procedimientos administrativos para la Empresa “Abitare” Servicios Inmobiliarios ubicada en la provincia de Chimborazo, año 2019

Abstract

The main objective of the investigation was to design a manual of rules and administrative procedures for the Company "Abitare" Real Estate Services located in Chimborazo Province, year 2019, to improve the administrative management. The methodology applied in the study process is based on a mixed approach, that is, it is the combination of qualitative and quantitative research. The research type was field based on the fact that the study was carried out in the place of the facts, thus allowing to obtain direct information from the problem studied. An investigation instrument was applied and it was determined that the employees are not aware of the mission, vision, and company philosophy, in the same way the staff does not know about the administrative processes that are developed being this, one of the main problems to achieve the desired objectives, becoming it a bad organization by the different hierarchical levels, a proposal based on the creation of rules and administrative procedures was raised in order to improve the management of Human Talent, starting from an organizational structure, which allows the normal development of the daily activities that the company demands. It is recommended to implement in the department of Human Talent the use of the manual of functions for the good execution of the activities of each job, in order to correct the problems, the company is currently facing, to be recognized for its prestige.