Auditoría de gestión a la Compañía TELCOMEXPERT S.A. de la ciudad de Riobamba provincia de Chimborazo, en el período comprendido del 01 de enero al 31 de diciembre 2017

Abstract

The research project entitled "Management Audit to the company TELCOMEXPERT SA of the Riobamba city, Chimborazo province, in the period from January 1st to December 31st, 2017”, aimed to determine the efficiency, effectiveness and operational quality in the fulfillment of the objectives of the company. The audit began with the general knowledge of the entity regarding its organizational structure and objectives, as well as the execution of internal processes, which allowed identifying the critical points of management and establishing the changes that the company needs to improve activities and thus achieve efficiency, effectiveness and quality. The research used a methodology based on the deduction and induction of the characteristics of the audit and management describing the most significant facts found when applying instruments such as the survey and observation. These findings are presented in a matrix, specifying the condition, cause, effect, conclusion and recommendations of each of them. The final Audit report presents the results and based on them, the conclusions and general recommendations of the investigation are supported, which provide criteria for establishing changes in the management of the company that favor the achievement of its organizational objectives.