Diseño de una metodología para el mejoramiento de la gestión operacional de la Empresa Tubon y Cevallos “SISMECC”, Compañía Limitada de la ciudad de Quito

Abstract

This research was carried out in order to improve the internal organization of the company TUBON & CEVALLOS “SISMECC” company located in the city of Quito, by improving its internal methodology. To verify the feasibility of this study, a cross-sectional design research was used, which was determined by observation and gathering of necessary information, a SWOT analysis was carried out, and a survey was applied to all employees in order to guarantee that the information obtained is true. It was possible to determine that the company had some shortcomings such as: not having any type of publicity nor mission and vision, they also lacked certain information guidelines about each of the different jobs. For this reason is essential the development of an organizational manual for the company, in order for the employees to know the description and function of their job, in the same way this will help the company’s executives to have a better internal management, which will allow the company to be more competitive in the market. Therefore, the application of the company’s organizational manual is recommended.