Estandarización de los procesos de mantenimiento preventivo y correctivo automotrices aplicando la norma ISO 9001 2015 para el Taller Automotriz Auto Extreme.

Abstract

The present research work carried out a Quality Management System plan with the elaboration of a Manual of Automotive Preventive and Corrective Maintenance Processes with indicators such as: interviews and meetings, field research to apply the different-types of processes as strategic, operational and support the one that will help the continuous improvement which is formed by the Plan, do, verify, act (PHVA) cycle. There are much with inputs, development of activities, exits for the Auto Extreme self-workshop. It begins with the current study of the Company. The information received belongs to the different activities carried out in the maintenance, either preventive or corrective, it will be supported by information obtained from the database of existing customers, evaluation of the facilities, machines and tools and the way in which the billing at the time of delivery of the vehicles the survey conducted to the members of the company that is administrative and technical personnel. The assessment of the information collected through the survey is continued, from which the following results were obtained. From the analysis of machines and tools that are in good condition at 70% and 30% defective, reliability is guaranteed 100% in the different services that are developed in Auto Extreme, one of the activities that is not taken into account is the Lack of training staff with a percentage of 80% since they do it on their own, to conclude the Manual of Preventive and Corrective Maintenance Processes for its future implementation as it will be of great help and importance. It is recommended to apply it properly through socialization and training and thus obtain the continuous improvement of Auto Extreme.