Diseño del sistema de gestión de procesos en el área de crédito y cobranzas en la Cooperativa de Ahorro y Crédito “Minga” Ltda

Abstract

This Title Work is part of designing a Process Management System for the Credit and Collections area of the Savings and Credit Cooperative Minga Ltda, which aims to propose the standardization and homologation of the processes to optimize institutional resources and facilitate staff identification of responsibility. For this investigation the inductive method was used in the processing and analysis of the obtained data, the deductive method for information collection and the Analytical method in the analysis of possible solutions. Surveys were applied to administrative and operational staff and an interview with the Business Coordinator. The process management model presents relevant and reliable information about the cooperative, its historical overview, its organic structure and its philosophy. Process surveying was carried out, standardized flowcharts were developed, identified the actors of each activity. Finally, it was determined that the implementation by processes will guarantee the effectiveness and efficiency in the institution, so it is recommended to apply the proposed management system for the credit and collection area as it will promote continuous improvement in the organization.