Diseño de un manual de procesos para la Unidad de Desechos Sólidos del Gobierno Municipal del cantón Morona

Abstract

The objective of the present investigation work is the Design of a Process Manual for the solid waste unit of the Municipal Government Morona Canton, the environmental diagnosis was carried out in order to identify the cuses that directly affect the sanitary problem. In this way, the environmental quality of the city will be improved, the baseline was raised by applying techniques such as: interviews and surveys to the GAD's solid waste employees, which made it possible to know the current situation regarding the management of solid waste in the Canton. Allowing to determine the absence of the process manual, which has caused collaborators to carry out activities that do not correspond to their functions, delays of formalities, an informal communication and a delay in the flow of information. The proposal contains a comprehensive solid waste management plan, which consists of ten programs: prevention and mitigation of impacts, contingencies and emergencies, training and environmental education, occupational health and industrial safety, community relations, monitoring, institutional strengthening, separation of the source, collection, frequency and transport, final disposal. Therefore, possible to define the process manual that is aimed at obtaining performance, efficiency and effectiveness of the activities. It is recommended to maintain the structure of the four Macro processes in order to correctly define the functions and responsibilities of each of the Unit's collaborates, applying a system of indicators that can verify performance, this initiative should be channeled with a Unit of Human Talent of GAD.