Diseño del sistema de gestión por procesos para la Cooperativa de Ahorro y Crédito Cámara de Comercio de Riobamba Ltda

Abstract

The present Research called Design of a Process Management system for the Cooperativa Camara de Comercio de Riobamba Ltda., Aims to be a tool to change the organizational culture in the areas that are part of the financial entity. The methodology used was direct observation of the ativities carried out in the cooperative and the application of employee surveys to obtain first-hand information on existing processes. With the tabulation of the data, the analysis and interpretation were performed, whose results determined that the cooperative does not have an adequate assignment of functions, lack of word organization, poor management of resources, non-compliance in the granting and recovery of credits. The proposed Process Management system contains a process map, process techniques, process sheet, and process flow diagrams. It is concluded that this proposal lies in the optimization of resources, the opportunity for improvement and the correct execution of its activities. It is recommended to implement the exposes degree work, as it will allow the reform of organizational strategies and continuous improvement, to achieve higher levels of effectiveness and efficiency in their procedures in search of customer satisfaction.