Diseño del sistema de gestión administrativa para la Empresa “Hidroinstalaciones Cero Fugas”

Abstract

The purpose of this research is to design an Administrative Management System for the company "Zero Leak Hydro Facilities" by implementing policies, processes and procedures to improve productivity and profitability levels. The deductive and inductive method was used for the investigation, the techniques and instruments such as: observation, interviews, surveys that helped to determine the current situation of the company. With the data tabulation obtained, the analysis and interpretation of each of the questions was carried out, whose results through a general analysis determined that 100% of the workers stated that the company does not have a functional organizational structure and a manual of processes and procedures, fundamental pillars for its development and growth. The proposal is based on the elaboration of the business philosophy, the structural organization chart, the functions manual, the process manual and the implementation of administrative, financial, market and growth strategies for the company. It is concluded that the Design of an Administrative Management System allows the company's personnel to carry out their activities in a responsible manner, because the functions manual and the process manual have certain parameters, requirements and indicators that must be met. In addition, It allows the Company to keep a suitable and necessary staff to contribute to the fulfillment of the objectives set. Therefore, it is recommended to apply the Administrative Management System that will allow staff to have knowledge of the structure and identity of the company, the role that must be played, the policies that have to be satified along with the processes and procedures that should be executed in its workplace.