Diseño de un sistema de gestión para mejorar los procesos administrativos de la junta administradora de agua potable regional Las Mercedes de la parroquia San Luis de Pambil, cantón Guaranda provincia Bolívar, período 2018

Abstract

The objective of this research work is to design a Process Management Model for the Las Mercedes Regional Drinking Water Administrative Board of the San Luis de Pambil parish, with the purpose of initiating a change in organizational culture in each of the Ares of the organization, which allows the identification and formulation of the processes focused on the improvement of the management processes and compliance with the norm. The investigation began with the documentary analysis, continuing with the baskets applied to the population of the administrative board of drinking water, to gather the necessary information of all the processes and subsequently the process flows, process cards and indicator cards that detail all the information of each identified process were elaborated. Which allowed to know the following results: The company does not have a process manual that allows to have a better control towards the organization, does not have improvements in the administrative processes so that the organization deploys an internal quality management and can provide a better service to its users. With the approval of the processes by the JAAPRLM, it was subsequently preceded to carry out the process map and the documentary structure. Finally, the structure of the Process Management Model was presented, which in turn contains: Legal document, Process Manual, Process Map, Documented Procedures and Records. It is recommended to involve all the members of the organization in the implementation of the model with the purpose of making the right decisions that allow to achieve the organizational objectives.