Diseño de un sistema de evaluación del desempeño por competencias para la Empresa L&M Seguridad Privada Cía. Ltda., provincia de Chimborazo, cantón Riobamba

Abstract

The present degree work called “Design of a performance evaluation system by competencies for the company L&M Private Security Cia. Ltda., Chimborazo Province, Riobamba Canton, aims to guide human talent to the efficient fulfillment of its activities based on the company’s commitment. For this, the application of surveys to the administrative and operational personnel in the head office, interviews to the general manager and person in charge of the area of human talent, dictionary of skills and the tool of performance evaluation was carried out. This allowed us to detect inaccuracies in work performance and that cannot be established due to the outdated operations manual and lack of technical evaluation system, to reduce the high turnover rate of existing personnel. The performance evaluation that was used was the 360-degree one, which allowed us to measure results at the level of empowerment, commitment, and productivity, a model applicable to all those involved in the company faces. It is recommended to conduct periodic training, apply the incentive plan annually, and improve labor relations, stability, and professional development.