Plan estratégico para el mejoramiento de la calidad en la atención y servicio al usuario interno y externo del Hospital Gíneco Obstétrico Isidro Ayora de la ciudad de Quito en el año 2017

Abstract

The design of a strategic plan for the improvement of the quality of care and service to the internal and external user of the Hospital Gíneco Obstétrico Isidro Ayora in the city of Quito in 2017, has been developed considering that there are deficiencies in the care provided by the institution to its users. Hence, it was necessary to use research techniques and instruments such as opinion surveys aimed internal and external users. The results determined that the staff is not motivated by work overload, work stress, extension of work shifts due to absence of staff. Besides, the work is challenging because it does not have enough staff, since the demand for attention is very high. Due to the hospital is an institution that provides its services to women and the newborn, it must be projected in a continuous improvement plan focused on offering high quality care, with qualified and trained personnel that maintains a positive attitude and warmth in the treatment. It is recommended to implement this proposal to distribute workloads in an organized manner, with adequate planning and adequate control. This will contribute to improve the services and patient care, they will be more optimal and will maintain quality standards.