Diseño de estrategias de comunicación intercultural en el área de atención al usuario en la Dirección Provincial del Consejo de la Judicatura de Pastaza periodo 2018

Abstract

The design of intercultural communication strategies in the area of customer service in the Provincial Directorate of the Judiciary Council of Pastaza period of Pastaza period 2018,1 has as aim to develop strategies that help in efficient communication with the users, considering that people of different indigenous nationalities come to the institution and that due to the lack of personnel with linguistic knowledge, the services do not comply with the institutional objectives, to be provided with agility, opportunity and high quality standards. The information which served as the basis for the research was obtained through the use of surveys applied to users, which allowed to know the needs that these groups require of the intercultural communication systems, the diagnosis made through the use of the aforementioned technique, which made it possible to demonstrate the communication and information difficulties that the customer service area has due to the lack of strategies. The attention given in the institution and considering the lack of communication tools are causing the dissatisfaction of the users, who feel excluded from the services they provide. The current situation of the user service area in the judiciary council of Pastaza does not comply with what is expressed in the legal aspect that every citizen has the right to use the services that the state offers to achieve common welfare.it is recommended to implement the proposal designed for the case, considering the use of ancestral languages according to the different Amazonian nationalities.