Manual de organización y manejo del archivo en la “Coordinación Zonal de Educación Zona -2” de la parroquia Tena, cantón Tena, provincia de Napo, periodo 2016 – 2017

Abstract

The objective of this investigation is to elaborate a file management organization manual in the “Coordinacion Zonal de Educacion Zona 2” -"Zonal Coordination of Education Zone 2" of Tena, Canton Tena, Napo Province, implementing a mechanism of action for the archives organization and in turn employees obtain the necessary knowledge in terms of documentary legislation and file processes. A diagnosis was made of the file organization by means of its descriptive investigation to explain, evaluate and collect data about the problem presented in the internal and external environment in the institution offices. Surveys were applied to internal and external customers in order to obtain real information about knowledge of different management techniques and file organization. It was verified that employees of the public company lack of knowledge about the techniques to classify, organize, file and manage documents, they do not have a manual of organization and file management, do not have the right place for the preservation of the documents producing spoilage. It will be supported by a manual of file organization and management to make easy the development, decision making and security, as well as the orderly and logical procedure from the moment they are received until they are kept or eliminated. It is recommended this proposal implementation in order to bring great benefits to the institution, evidencing a documentary management of filing organized and a quality customer service.