Diseño de estrategias para mejorar el servicio a los usuarios de la Unidad Educativa Fiscomisional Monseñor Alberto Zambrano Palacios, de la ciudad de Puyo, cantón y provincia de Pastaza período 2016

Abstract

The present research aims the design of strategies for the improvement in the service to the user in the Missionary Educational Unit, Bishop Alberto Zambrano Palacios, which will allow the development of the quality of service and the satisfaction of the users who go to the institution. The methodology used was the observation and survey to the external and internal clients of the institution, based on the existing manuals make an analysis, obtaining as result the lack of knowledge in customer service with quality, inadequate job profiles, unmotivated employees and user dissatisfaction. In this way, strategies such as time and movement optimization, archive organization and training were designed, which will help to be a support and basic didactic support for continuous improvement in the administrative and teaching staff of the Educational Unit. It is recommended that the proposed strategies be applied reaching that administrative and teaching staff be trained and aligned in aspects related to provide an excellent service, work as a team and develop better knowledge and skills before the user requerements.