Propuesta de un manual de funciones para la empresa Eminser Cia. Ltda., de la ciudad de Quito, período 2016.

Abstract

The current proposal of a manual of functions for the enterprise Eminser Cia. Ltda, of the Quito city, during 2016, aims at increasing the labor performance and to improve the yield management of human capital in the organization. For the development of the proposal, an analysis of workstation and functions currently being executed was conducted, it was also known the organization in a general way based on the organizational philosophy, quality policy, legal documentation and services offered by the company, which permitted to determine that the company has been based on the ignorance of the functions that must be performed by the members of the organization because there is a delay in carrying out activities, poor job performance, excessive workload, undefined processes, poor induction in the workplace and administrative and operational planning performed informally. It is recommended the implementation of the manual of functions, in order to promote and enhance the way of working and channeling the effective communication of all employees with each department that conforms the structure of the organization, in order to help the company to have clarity in the procedures and functionalities of each member.