Diseño de un sistema de gestión de la calidad basado en la Norma ISO 9001:2015, para El Gobierno Autónomo Descentralizado Parroquial Rural de General Proaño, cantón Morona, provincia de Morona Santiago

Abstract

The objective of this certification work is to desing a quality management system based on ISO 9001: 2015, for the Gobierno Autónomo Descentralizado Parroquial Rural de General Proaño, canton Morona, province of Morona Santiago, whose system will improve quality in the services offered. The development of this project is guided through techniques of research instruments, through the application of a survey to workers and managers of the company, the SWOT matrix was made to verify the current situation of the entity. As a result of the investigation, it was determined that the entity lacks a quality management system, which affects the efficiency and effectiveness of administrative procedures, thereby delaying activities and projects. It was proceeded to embody processes according to the ISO 9001: 2015 requirements to provide the institution with a necessary tool to improve the quality of each of the activities carried out for the benefit of the parish, and an organization chart for the institution, whose system will improve the quality of the services offered. It is suggested that the methods embodied in the present work, as well as the established functions, be considered for their analysis, approval, and application, in order to achieve the continuous improvement of the entity.