Elaboración de un manual de control interno, políticas y procedimientos para el área de crédito y cartera de la Cooperativa de Ahorro y Crédito Educadores de Napo, ubicada en el cantón Tena, provincia de Napo

Abstract

The research project, Manual of Internal Control, Policies and Procedures for the Credit and Portfolio Area of the Napo Savings and Loans Association, located in Tena canton, Napo province, it was designed wih the purpose of guaranteeing effectiveness and efficiency in the area of credits and portfolio. For the development of the research, it was applied observation forms in the financial institution, an interview to the Chief Manager and a survey to the Association affiliates. The results of the study determined that there is no an Internal Control Manual, Policies and Procedures in the Credit and Portafolio Area, they do not have qualified personnel; it is identified levels of deficiency in the management of the Area since they have 2.45% of delinquency in Credit and lack of Policies in Portfolio, they do not count with a risk assessment, therefore a weak Internal Control System is registered. It is concluded that by not complying with the current Standart of the Superintendence of Popular and Solidarity Economy, the Association has established an increase in the past due portfolio, which in turn has implied a decrease in the Associations´s liquidity, resulting that by not recovering the loans granted, the institution does not have financial resources to continue extending lines of credit, and negatively affects its image. It is recommended to implement the Manual and enforce the Policies and Procedures in the Credit and Portfolio Area to establish validity and vigour, make correct decisions, and foster orfer in the credit and portfolio placement processes.