Modelo de gestión administrativo para el Gobierno Autónomo Descentralizado de la ciudad de Riobamba, provincia de Chimborazo, período 2017- 2020.

Abstract

The present Management Model investigates the Administrative particularities of the Decentralized Autonomous Government of Riobamba city, Chimborazo province; period 2017-2029, in order to contribute in its modernization and in the continuous improvement of its processes and procedures. For the investigative work the current regulations were revised, that support the participatory process development in the GADs at all levels of government, the Institutional SWOT was developed for the advancement of the Management model, which reveals the strengths and weaknesses of the organic structure at the municipal level and interviews and surveys were conducted with the authorities and officials of the GAD. It was concluded that it is necessary to have a management model to improve the municipal administration services. It was found weaknesses such as the lack of a defined policy of Human Talent and that information is not widely disseminated within the municipality; which citizens expect immediate results, which allows executing the assignments to programs and projects that make possible the good citizen living. Then, the application of this management Model is recommended, which constitutes a challenge to the administration that will allow improving the GAD´s internal processes.