Modelo de gestión por procesos administrativos para la dirección general de participación social del GAD provincial de Morona Santiago.

Abstract

The present research work has the objective for designing the management model for administrative processes at “Dirección General de Participación Social” from DAG, Morona Santiago province. It was to initiate a change Organizational Culture and allow the identification and formulation of processes to improve efficiency and effectiveness on Public Administration. The present management model began with the documentary analysis, followed by individual interviews to collect all the processes and then the process flows, process cards and indicator cards that detail all the information of each identified activity were elaborated. Resulting in repetitive and unnecessary activities that lead to blockage from “Dirección General de Participación Social”. Together with each one of the employees from Direction responsible for the activities that are developed, the validation of the processes was carried out, to then give way to the elaboration of process map and documentary structure. Finally, the structure of Process Management Model is presented, which consists of: Process Manual, Process Map, Documented Procedures and Records. Based on the conclusions, recommendations have been issued that should be considered in order to make correct decisions, in order to achieve the objectives set out from “Dirección General de Participación Social”