Mejoramiento a la calidad del servicio al cliente del Centro de Atención Universal del Instituto Ecuatoriano de Seguridad Social IESS, de la provincia de Napo.

Abstract

This research is focused on the design of a plan for improving the quality customer service for the Center for Universal Care Ecuadorian Social Security Institute I.E.S.S. in the province of Napo. The same has the aim to improve the quality of Customer Service Dep and meet the needs of users. The development of this proposal field research and survey application was made. To publicize the proposed Improvement Plan quality customer service area, training will be conducted at the Department of Human Resources also informative signpost those were used to guide users. Activities carried out with the primary purpose of establishing procedures to provide quality service and provide added value allowing the entity to improve their work activities.