Diseño de estrategias de servicio al usuario interno y externo en la Fiscalia Provincial de Bolivar, Periodo 2016.

Abstract

This research work is focused on the “Strategies of customer and User Internal and External Service Design in the Provincial Prosecutor of Bolivar." The main objective is to Design strategies and Customer Service Internal and External User in the Provincial Prosecutor of Bolivar, throughout oral communication tools uses. In this research is used methodologies such as field research, bibliographic and documentary, to obtain real data, surveys were applied to internal and external users, as well as the interview with the Provincial Attorney General of Bolivar, which allowed to known deficiencies and requirements of transformation for institutional development in order to build confidence and credibility among citizens. The proposal is oriented to design service and customer care strategies, to standardize procedures in service and attention, so as they allow to the Provincial Prosecutor of Bolivar can be projected in the environment like a reliable institution and guarantor of justice, through upgrading staff skills workshops, seminars and guidelines related to customer service, handling difficult situations and human relationships that will allow the institutional growth. It is recommended to the Provincial Prosecutor of Bolivar the implementation of these strategies of customer service and Internal and External user care, to ensure timely access, through quality care with warmth citizenship