Modelo de estrategias para mejorar la atención al usuario, en el área de secretaría de la Unidad Educativa Comunitaria Intercultural Bilingüe Básico Yawari, de la comunidad Yawar Urku, parroquia y cantón Archidona, provincia de Napo, en el año 2016.

Abstract

The objective of this study was the development of the ¨Model of strategies to improve the attention to the user, in the secretariat area of the Bilingual Intercultural community educational unit basic Yawari, community Yawar Urku, Cantón Archidona, province of Napo, in the year 2016¨ in order to satisfy the need of the user, saving time and providing quality attention. Through the use of research tools such as surveys and direct observation, could develop model strategies that will deliver attention efficiently, effectively and efficiently to internal and external users through a program of training, standardization of the user, mailbox of suggestions, communication management through posters, covering the expectations of users, with the implementation of the Model Strategies of attention to the user, was achieved satisfy the needs and support the management in the secretariat area. Most of the teachers have received training regarding pedagogic aspects, it is recommended to give training of social character as for the service quality to the user, since they work permanently with different types of users and must be attended with a good deal.