Diseño de estrategias para el mejoramiento de la gestión documental en el Cementerio Municipal de la ciudad de Puyo, provincia de Pastaza, Periodo 2015.

Abstract

This research was proposed to design strategy to improve document management at the Municipal Cementery, in Puyo city, province of Pastaza, the purpose is to develop the mechanism action to improve document management and the employees responsible for produce, manipulate, organize and view documents obtain the necessary knowledge regarding legislation documentary and archival processes. The results of research allow managing their activities more efficiently, improve policies regarding service that the institution offers. The information is collected and analyzed through the interview to the manage institution and a survey of external customers, and based on the information obtained strategies is the creation of a document management model is made, it is made the strategies is the establishment of a document management model, based on processes to improve and offer users in customer service quality. This research over the management commitment and socialization activities, training and distribution of all documents delivered operational structure and working suitably were documented to comply with the requirements. It recommends the implementation of strategies based on processes as well as development and training at Human Resources on related to document management.