Propuesta para la elaboración de un sistema de gestión documental para el registro de los trámites solicitados por los usuarios externos al Área de Archivo del Registro de la Propiedad y Mercantil del Gobierno Autónomo Descentralizado Municipal del Cantón Tena, provincia de Napo.

Abstract

The present investigation work deals with “A Proposal for the Elaboration of a Documentary Management System” for the filing of the requested paper work by the users of the Property and Merchandise Register Office of Tena canton, Napo province”, to improve the welfare services of users and citizens in general. Questionnaires to employees and users have been used in this proposal. For this it is stated to desing and order file system, according to time traffic lights which has the objetive giving a response time to the document before being filed; likewise this Project will permit the institution staff to adequately deal with the files as they will be saved and ordered; with this benefits are obtained such as: time and space saving. This program is based on processes which permit to meet the institution needs. It is necessary to point out that the application of this Documentary Management System for the file is of great help for the staff working at the institution thus attaining a better activity performance, coordinating the activities carried out and, at the same time improving the team work, providing an adequate information service. Permanent training on different aspects which will help to improve the daily work and adequate systems to meet the institution needs related primarily to the document file and user attention are recommended; this, at the same time will be a support for the staff to feel satisfied with the work.