Modelo de gestión organizacional para maximizar los resultados del Gobierno Autónomo Descentralizado Municipal del cantón Loreto, provincia de Orellana, periodo 2017 – 2020.

Abstract

The objective of the present investigation is to develop a model of administrative management to maximize the results and to improve the quality in the services at Municipal Government (GAD) of Loreto town, which seeks to promote efficiency in the execution of strategic, key and support processes of the institution, whose efficiency contributes to improve the current conditions of internal and external users of the GAD. The research considered a documentary and field design, defined as object of study to the adult population housed, the administrative, operational and service staff of the care home, which were surveyed. Currently, the Municipal GAD does not have an adequate strategic direction, nor with clearly established processes for the attention to the user. The process management proposal has been defined, including strategic redirection (redefining mission, vision, objectives, values, organizational structure, etc.) and establishing strategic, key and support processes, whose implementation will contribute to improve Services at Municipal Government (GAD) of Loreto town especially in administrative, accounting and financial management to maximize results and provide quality care.