Modelo de mejora de la calidad para el servicio al cliente de la “Empresa Pública Municipal para la Gestión Integral de los Desechos Sólidos del cantón Ambato” (EPM-GIDSA) en la ciudad de Ambato provincia de Tungurahua.

Abstract

This research work is focused on the design of a “Model of quality improvement for the customer service of the Municipal Public Company for the Integral Management of Solid Waste of the Canton Ambato (EPM-GIDSA) province of Tungurahua. " The work done is of vital importance, since it will improve the quality of customer service in that entity in order to meet the needs of users and achieve the proposed objective. In the present work, field research was used with the purpose of collecting information that allows obtaining real data through the application of surveys, in turn the bibliographic research allowed to support the work through bibliographic data that are issued by recognized authors. Finally the proposal is oriented to the Quality Improvement Model for customer service, the same as fundamental purpose to establish procedures to provide quality service and provide added value allowing the entity to improve its work activities.