La actitud profesional de las secretarias y su influencia en el servicio al usuario del GAD Municipal del cantón Logroño, provincia de Morona Santiago.

Abstract

The present research is addressed to determine the secretary professional attitude and its impact on the service to the user of the Decentralized Autonomous Municipality Government from Logroño - Morona Santiago Province, in accordance with the meeting of needs information, required by the users of the Decentralized Autonomous Municipality Government from Logroño Canton – Morona Province during the period 2015, the same as part of question: How affects secretaries professional attitude in the user attention of this municipality?. Some techniques such as: surveys, interviews, and observation were used and, on the other hand, a questionnaire was applied both to the secretaries and to the users in order to gather information. From the results of the surveys, it is proposed a training plan in human relations to the secretaries of the Decentralized Autonomous Municipality Government from Logroño Canton. This proposal was based on making of a plan in order to improve the professional performance of the personnel involved on the basis of processes. Finally, it is recommended to scan the processes which have direct relationship with users, in such a way the processes are standardized based on the protocols for people to feel part of the activities and their perception has a higher service level.