Estructura de un plan de mejoramiento de las competencias para las secretarias del Gobierno Autónomo Descentralizado Provincial de Napo.

Abstract

The aim of research is the esctructure of an improvement plan of the skills for the secretaries of the Provincial Decentralized Autonomous Government of Napo. Period 2014. The purpose is to improve the secretaries development of activities in and out of the work area. The secretaries, external customers and departamental authorities developed survey techniques and observation with closed questions. The respective analysis and interpretation was made to each one of them. The results obtained became the foudation for the development Plan of secretaries. This is in order to make it a tool designed in theory and practice, where you can measure job perfomance. The researcher recommends that training must be continuos, and use the information technology, communication, writing, spelling, etiquette and protocol, allowing efficiently enhance the institutional image.