Plan de mejoramiento del sistema de archivos en la Empresa Pública Municipal de Agua Potable y Alcantarillado de Pastaza, en la ciudad de Puyo, Período 2014.

Abstract

The file system improvement proposal aims to improve the Customer service at the Municipal Public Company of Potable Water and Sewerage Pastaza In the development of this investigation the inductive and deductive method was used, as well as an interview and surveys applied to internal and external customers of the company, where information was obtained to identify the problem of archive. The improvement proposal includes strategies such as: Physical Space, File System, Office Equipment, Human Talent, Manual Rules and procedures; and, Budget, with these aspects the proposal will be made. In surveys conducted both to the company's servers (69%) and to its customers external (89%), when qualifying the operation of the company's file figures demonstrate that the file system does not work properly for what they consider "Bad" this indicates that it is essential to make an improvement of this system, and thus Be able to meet user expectations. The application of the file system improvement plan in the Municipal Public Company of Drinking Water and Sewerage of Pastaza is recommended.