Plan de estrategias para mejorar el servicio al cliente en la Jefatura de Talento Humano del Gobierno Autónomo Descentralizado Municipal Lago Agrio, del Cantón Lago Agrio, Provincia de Sucumbíos.

Abstract

The objective of this work was the elaboration of a Strategy Plan in the Headquarters of Human Talent in the Autonomous Decentralized Municipal Government of Lago Agrio. For this, a situational analysis was carried out in which the lack of a plan of strategies that contain guidelines, norms, policies and procedures that allow the Improvement in customer service. Through the use of research methods it was possible to detect that there is no strategy plan that allows to deliver an efficient, effective and effective service to internal and external clients. The implementation of the Strategy Plan in the Human Talent Department allows improve the quality of the processes and services provided by the Institution to customers internal and external. Therefore, it is concluded that said plan is indispensable for the institution that seeks to improve the quality of customer service, in addition, the implementation of the Strategy Plan for the GADML Human Talent Department is recommended, as it is an urgent need for provide good service, and employees working within the Human Talent Department; to finally publicize conclusions and recommendations.