Diseño e implementación de un modelo de gestión documental para archivo y despacho de documentos en el Centro de Idiomas de la Escuela Superior Politécnica de Chimborazo.

Abstract

The objective is to improve the organization of the archives and the systematization of the processes that are managed in the Secretariat, thus reducing the waiting time for the delivery-receipt of documents and thus avoiding the delay in the procedures of the students. For the preparation of this work, an investigation, analysis and application of various research methods, techniques and instruments were carried out, such as conducting surveys and observing the different processes executed by the Language Center Secretariat, for this reason it was possible To know the different causes and effects of the main problem: the incipient model for the delivery and reception of documents, delay in procedures, carrying out the same procedure several times and disorganization in the file. The results obtained through this investigation will make it possible to manage the activities of the Secretariat with greater efficiency, improve the service that the agency offers and thus have a positive and favorable image. In conclusion, after the implementation of the document management model, the services They have been optimized both in time and in organization. It is recommended to use toos IT to improve processes and continue with the use of the management system documentary that is currently implemented in the Secretariat of the Center of ESPOCH languages.