Estrategias para el mejoramiento de la atención al usuario de la Dirección Provincial Agropecuaria de Pastaza.

Abstract

The present entitled work proposes strategies aimed to improve the customer service of the Provincial Agricultural of Pastaza. The research is based on projective exposure, also the types of research are designed to study exploratory, descriptive, and bibliographic documentary field, the methods used for analysis are theoretical, analyticsynthetic, inductive-deductive. The information was collected through the application of elaborate questionnaires for the survey and in- depth interviews; and the observation sheet was also prepared, all these instruments have provided substantial information for the analysis of the facts; allowing detect the weaknesses of the institution. One organized, classified and tabulated all information proceeded to build the situational analysis of the Provincial Agricultural of Pastaza, discovering the causes and problems affecting the area of customer service. With all the above is proposed as the main strategy to design a training plan aimed at all personnel directly related to this area; where all learn to be motivated to provide a good customer service in the Provincial Agricultural of Pastaza.