Sistema de procesos para optimizar la gestión documental de la comisión de ordenamiento territorial, urbanismo y vivienda, en el gobierno autónomo descentralizado del municipio de Riobamba.

Abstract

The present investigative work is the System of processes to optimize the documentary management of the Commission of Territorial Planning, Urbanism and Housing, in the Decentralized Autonomous Government of the Municipality of Riobamba, which has as purpose to provide elements to the sectional administration that allow the promptly and efficient attention of the citizen procedures. For the development of the work was used the Technical Norm of Document Management and File of the National Secretariat of the Public Administration, the Ordinance of operation of the Cantonal Council of the Municipality of Riobamba and the Organic Code of Territorial Organization, Autonomy and Decentralization, which were under analysis and interpretation. The expected results with the application of the administrative rule is to work by standardized processes and with sufficient information flow to the user so that their procedures on territorial ordering do not become a bureaucratic cluster of documents that take time to be approved, which will improve the management remarkably. In conclusion, in the project proposal, the Administrative Resolution was issued. "Manual that regulates the processes of the procedures of Territorial Ordinance, which are known in the Commission of Territorial Planning, Urbanism and Housing of the Municipal Autonomous Decentralized Government of Riobamba". The Municipality is recommended to approve and apply the Administrative Resolution Project, as well as to monitor the execution of the manual.