Diseño de un modelo de gestión por procesos para la casa hogar de adultos mayores en el Gobierno Autónomo descentralizado municipal intercultural comunitario el Tambo, Provincia del Cañar.

Abstract

The objective of this research it to “Desing a Management Model by processes for the Nursing Home of Seniors in El Tambo village, Cañar Province”, to promote efficiency in the implementation of strategic, key and support processes of the institution, which help improve the current conditions of internal and external beneficiaries of the Nursing Home. The research considered a documentary and field desing, the population are the elderly, administrative, operational and service staff of the Nursing Home. A survey which showed that the majority of elders in the Nursing Home present some kind of illness was applied, the service in the Nursing Home in good; however, some improvements need to be done, especially in the residential areas and general services. Currenty, the nursing home does not have an adequate strategic direction, or processes clearly established for elderly people attention; for this reason, the proposal has been planned according to the National Plan for Good Living and the Millennium Development Goals which integrate the strategic redirection (redefinition of mission, vision, goals, values, organizational structure, etc.) and establishment of strategic, key and support processes, whose implementation will contribute to improve services currenty provided in this care home. The implementation of the Management Model in the Nursing Home in El Tambo village and similar institutions in the province of Cañar is then recommended.