Codificación del Archivo estudiantil de la Escuela de Capacitación de Choferes Profesionales del Cantón Quero de los periodos lectivos 2012; 2012-2013.

Abstract

The overall objective of this research is to design and implement manual processes for management of the information of the physical - digital file and improve customer service in the Training School for Professional Driver Training Canton Quero of school periods 2012; 2012-2013. For this purpose an integrated survey was applied to 290 people on management information and customer service before and after the implementation of the manual; it showed up the presence of a low level in the aspect mentioned. The results were submitted to statistical study, the arithmetic average was calculated to determine the number of people in each of the levels, the arithmetic average and standard deviation of the scores obtained with these above mentioned parameters we proceeded the test z was applied to verify the hypothesis for a level of 0.05, with a punctuation Z = - 7.67 and the area of acceptance of ± 1.96, the null hypothesis (No) was rejected, and it was accepted alternative hypothesis (H1), since - 7.67 stays out of the is acceptance region. It’s statement is: the application of the manual processes, for the managing of the information of the physical - digital file if it will improve in a significant way the customer service for what the population arithmetical averages show a significant difference. Finally it was recommended that the institution handle these processes through a corporate website, by making available information to meet the needs of users.