Levantamiento de los procesos administrativos para la unidad de secretaría general, administración documental y archivo como herramienta para la toma de decisiones de la Empresa Pública - Empresa Municipal de Agua Potable y Alcantarillado de Ambato, para el año 2013.

Abstract

The present study has as aim the mapping of the Administrative processes for the Unit of General Secretary, Documentary and File Administration as tools in the decision taking for the Public Enterprise, Municipal Enterprise of Drinking Water and Sewage of Ambato, does not count with manual of procedures and processes by causing inefficient management of the administrative processes and inadequate monitoring to the documentation, is of field and bibliographic, the sample is of 384 users, 5 departmental chiefs and 15 public functionaries of the units(Secretaries), the methods, techniques and instruments, used as the observation sheets and the survey by obtaining the following outcomes; it does not count the identified processes, the formalities last more than 50hours, which it is present are the loss of documents, the administrative processes do not apply in the documentary and file administration, does not count with processes for the management of the system SAD, the design of a mapping manual and of administrative processes were planned, the empiric processes identified for the design of the manual are: record and qualification of documents, distribution in the program SAD, response time of the formalities, control of the output of document, user registration, internal communication that were improved through the usage of specific descriptive sheets and flow charts with the leader of involved people in each sub process, furthermore the strategies were established for the outcome achievements that seeks quality and formation of the talent in a integrative way, searching for the goal accomplishment according to the evaluation indicators.