Plan de mejora de atención al cliente para el personal administrativo de la sección bodega general del Gobierno Autónomo Descentralizado Municipal del Cantón Pastaza, y su Incidencia en el año 2015.

Abstract

The aim of Autonomous Decentralized Municipal Government from Pastaza Canton is to promote the development of the province through competences set to Autonomous Decentralized Municipal Government, linking active citizen participation in making decision to improve the quality of life for inhabitants from Pastaza. The purpose of this research is to improve the quality of customer service at general warehouse section by developing an improvement plan, due to the importance of its satisfaction to the future of the organization. The results obtained through this research will manage their activities more efficiently; improve policies regarding service that the institution offers to internal and external customers. This research contains the statement of the research problem, reasons and objectives. It develops the theoretical framework and conceptual definitions are based on theses, internet and books. The methodology concern type of methods, techniques and research instruments, which allowed us to get the real information of the aspects investigated. Finally the proposal is developed in order to introduce service strategies to achieve a quality service.