Diseño de un manual de procesos para el control administrativo en la Empresa “Distribuidora Mercantil Oriental DIMERON Cía Ltda” del cantón Tena, provincia de Napo

Abstract

The objective of this research is to desing a Manual for the Administrative Process Control in the company “Distribuidora Mercantil Oriental DIMERON CIA” Tena Canton. Field research, supported by the inductive method is applied, using interview and survey techniques. In developing the proposal SWOT analysis was performed, producing the manual functions and structural organization, procedures most useful for the company were identified and proceeded to design; presenting the following: recruitments, seller selection, sales process, return merchandise sales, lending, purchase merchandise, expenditure authorization, delivery and receipt of files, payroll and vacation request, among the most important. These processes have a graphical representation, manual function and keys for each of them controls. The proposed manual processes will be useful and important as the work is simplified, taking into account the above it recommended the manager application, for the various benefits it will bring to the company. It is necessary and indispensable to implement credit and collection policies enabling. Its lending and recovery of NPLs of customers, optimizing the use of resources.