Propuesta de un plan de mejora continua a los niveles directivos del gobierno autónomo descentralizado de la provincia de Orellana.

Abstract

This research aims to make a proposal for a plan of a continuous improvement to headstaff of Decentralized Autonomous Government of the Province of Orellana, in order to get service quality improvement. For this purposed, we applied the exploratory research methodology, descriptive design, interviews and direct observation to management levels, who were made a general survey based on criteria users. With the proposed plan of continuous improvement, six strategies based on the evolution criteria of the National Quality Program Baldrige 2005, which is to give recognition to excellence to US organizations that achieve outstanding improvements in their products quality, to identify the problems that hinder the smooth organizational development, to improve strategic direction and to customers, quality in whole service of the organization, thereby achieving improved overall organizational performance and customer and interested groups satisfaction. In this context, it is recommended to implement continuous improvement strategies presented in the proposed research work, this way a trained and qualified human talent, technology tools that streamline processes, monitoring and evaluation of these will be achieved, generating a change on organizational culture that seeks greater performance of the activities and compliance with the strategic objectives and therefore achieve excellence.