Diseño de un sistema de gestión de la calidad basado en la norma ISO 9001:2008 para el G.A.D del cantón Guano, provincia de Chimborazo.

Abstract

The current research workaims the design of a Management Quality System based on ISO 9001-2008 Norm. At the Descentralized Autonomous Government from Guano canton, considering that the success of a quality system is to keep the documented procedures by means of a process approach by applying techniques such as a checklist of the ISO 9001:2008 Norm accomplishment at the institution, moreover internal and external factors were examined through a SWOT analysis. Starting from this need, the implementation of a manual of quality based on ISO 9001:2008 Norm was proposed, allowing this way that the Company accomplish appropriately the requirements and expectations of its inhabitants, keeping its process under control and solving the problems related to quality in order to achieve customers’ satisfaction by means of policies, objectives and goals in a quantifying and real way, designing quality registers which will reflect the level of accomplishment of the quality system and all the activities performed, determining this way the complaints of clients It is recommended to apply the design proposed besides the socialization of quality policies by beginning focused training to the municipality personnel for their quick adaptability and permanent development of the auditing and so to prove the level of accomplishment of the Management Quality System at the Descentralized Autonomous Government from Guano canton.