Diseño de un modelo de gestión por procesos para la Casa Hogar de Adultos Mayores del cantón Cumandá

Abstract

The following research is called “Design of a Process Management Model for the Elderly Asylum of Cumanda Canton” which objective is to improve the elderly quality of life during their last days as well as the staff quality of life. For the development of the research different methods such as: techniques and research instruments, bibliographic and virtual documents were used; this contributed to complete the knowledge. The theory and basic process management concepts were applied for designing the Process Management. A field trip was done, as well as interviews and surveys for the institutional staff, validation cards, charts, macro processes and general charts were implemented for the description of the processes to be implemented, some indicators are also proposed to evaluate the objectives accomplishment of the elderly asylum. The general documentation of the Process Management Model was prepared; the principal is the processes manual for implementing the Process Management System. It is concluded that the asylum needs to improve the service quality offered to the elderly, thus it is necessary to implement the Process Management System. The recommendations mentioned before seek to evaluate, implement and propose an improvement of the Process Management System by means of an efficient management of the processes by Virgen de los Dolores Elderly.